Terms & Conditions

1. Acceptance of Terms

By accessing or using this Website — including browsing, making reservations, purchasing gift cards, or submitting inquiries — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and The 3rd Storey (“we,” “us,” or “our”).

If you do not agree with any part of these Terms, please refrain from using this Website.

2. Online Reservations

We may provide online reservation services through this Website, allowing guests to book tables at our restaurant. All reservations are subject to real-time availability and require final confirmation, which may be communicated via email or phone.

When making a reservation, you may be asked to provide personal information such as your name, email address, phone number, and, where required, payment details to secure your booking. You are responsible for ensuring that all information provided is accurate and up to date.

You are responsible for managing your reservations, including any modifications or cancellations. Applicable cancellation and modification policies — which may vary based on date, time, or group size — will be clearly displayed before your booking is finalized.

We reserve the right to request a pre-authorization or a non-refundable deposit for certain reservations, including peak hours, large groups, or special events. Details of such requirements will be communicated during the booking process. Failure to provide valid payment information or comply with stated policies may result in cancellation of your reservation.

3. Gift Cards & Certificates

We may offer physical or digital gift cards and certificates for purchase online or at our premises. These items hold a monetary value that may be redeemed for eligible food, beverages, and services.

Specific terms applicable to each gift card or certificate — including validity period, usage restrictions, and transferability — will be communicated at the time of purchase.

Gift cards and certificates should be treated like cash. We are not responsible for lost, stolen, damaged, or unauthorized use of gift cards. Any remaining balance on an expired card may be forfeited where permitted by applicable law.

4. Intellectual Property

All content displayed on this Website — including text, images, logos, branding, design elements, videos, graphics, and software — is owned by or licensed to The 3rd Storey and is protected under applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, revocable license to access and view Website content for personal, non-commercial use related to your interest in our services. You may not reproduce, modify, distribute, publish, or exploit any content without prior written consent.

5. Limitation of Liability

To the fullest extent permitted by law, The 3rd Storey shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this Website, including but not limited to booking errors, service interruptions, or technical issues beyond our reasonable control.

We do not guarantee that the Website will always be available, error-free, or secure.

6. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

7. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Punjab, India, without regard to conflict of law principles.

8. Dispute Resolution

Any disputes arising from these Terms or use of the Website shall first be attempted to be resolved amicably. If resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of Ludhiana, Punjab, India.

9. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this Website. Continued use of the Website constitutes acceptance of the updated Terms.